We hope you are pleased with your Prodermis order. If you change your mind or wish to return an item, you may request a return within 7 days of receiving your order, subject to the conditions outlined below.
Returning an Item
Products must be returned unused, unopened and in their original packaging, with any seals intact.
For hygiene and product integrity reasons, we are unable to accept unwanted products that have been opened or used, or where the original seal has been broken.
To arrange a return, please contact our Customer Service team at info@prodermis.com quoting your order number. Our team will provide you with the appropriate return instructions.
Return Shipping
Customers are responsible for arranging and covering the cost of returning unwanted items or items returned due to a change of mind. Prodermis does not cover return shipping costs.
Returned items remain the customer’s responsibility until they are received by Prodermis. We therefore recommend using a tracked delivery service and retaining proof of postage.
If an item is damaged, faulty or supplied incorrectly, please contact our Customer Service team before returning it so that we can provide the appropriate instructions.
Damaged, Faulty or Incorrect Items
If an item arrives damaged or faulty, or differs from what you ordered, please contact our Customer Service team as soon as possible, quoting your order number and providing details of the issue.
Our team will review the matter and arrange an appropriate replacement or refund where applicable.
Where a return is required because an item is damaged, faulty or has been supplied incorrectly, Prodermis will cover the reasonable cost of the return.
Refunds
Once your return has been received and inspected, we will contact you by email to confirm the outcome of your return.
Where a refund is due, it will be issued to the original method of payment. Please allow up to 10 working days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
Sets, Bundles and Promotional Items
Where products have been purchased as part of a set or bundle, all items included in the set must be returned together in order to receive a refund for the complete set or bundle.
If your order included a complimentary gift or promotional item as part of a qualifying purchase, the promotional item should also be returned if the qualifying products are returned. Where a promotional item is not returned, its value may be deducted from the amount refunded, where applicable.
Purchases Made Through Other Retailers
This Returns Policy applies only to products purchased directly through our website.
If you purchased a Prodermis product from an authorised clinic, retailer, distributor or other stockist, please contact the original place of purchase regarding your return.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights.
